A.I. Agents Hands On Workshop - Microsoft London UK

This full-day, immersive masterclass empowers participants to create intelligent, scalable AI-powered solutions using Copilot Studio. The workshop is designed for professionals eager to explore real-world applications, build actionable solutions, and gain practical skills in designing, deploying, and refining AI agents. By the end of the session, participants will have created a functional AI-powered Helpdesk Bot and learned best practices for integration, security, and personalization.

Participants will explore:
- Building foundational knowledge of Copilot Studio.
- Designing dynamic workflows for AI interactions and automated data retrieval.
- Deploying scalable AI agents integrated with Microsoft Teams, Email, and custom APIs.
- Configuring security, personalization, and real-world adaptability.

-Solving Advanced Scenarios using Azure Ai Foundry

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Workshop Objectives:
1. Learn Core Copilot Studio Features: Build a strong understanding of Copilot Studio and its capabilities for AI-driven automation.
2. Design Intelligent AI Agents: Create a helpdesk bot capable of handling real-world IT scenarios with advanced integration.
3. Apply Customization & Security: Tailor solutions with branding, ensure data protection, and optimize for real-world deployment.

1. Solving Advanced Agent Scenrios with Azure AI Foundry
   
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   Agenda:
   
   #Morning Session
   1. Introduction to AI-Powered Solutions
   - Overview of Copilot Studio and how it enhances automation workflows.
   - Real-world applications: Examples of AI solutions driving business transformation (e.g., customer support, IT service desk).
   
   2. Setting Up the Environment
   - Installing and configuring tools for Copilot Studio.
   - Connecting to Microsoft Azure/M365 and integrating APIs (e.g., Microsoft Graph).
   Hands-On Lab:
   - Configure the environment for Copilot Studio projects.
   - Validate Azure connectivity and set up project repositories.
   
   3. Building the Foundation: A Simple FAQ Bot
   - Explore interface, features, and integrations of Copilot Studio.
   Hands-On Lab:
   - Build a basic "FAQ Bot" using a dataset of frequently asked questions.
   - Train the bot for accuracy and deploy it to Microsoft Teams for live interaction.
   
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   #Afternoon Session
   4. Advanced Features & Helpdesk Bot Development
   - Understanding Conversational Flows: Create workflows for dynamic user interactions.
   - Adding Functionality with APIs: Enable the helpdesk bot to retrieve user-specific data (e.g., account details, service statuses).
   Hands-On Lab:
   - Build an IT Helpdesk Bot that can handle tasks such as password resets and troubleshooting connectivity issues.
   - Integrate the bot with Power Automate for backend actions and custom API triggers.
   
   5. Personalization, Security, and Deployment
   - Personalization: Customize the bot's tone, branding, and context-aware interactions.
   - Security: Implement access controls, data encryption, and error-handling logic.
   - Deployment: Deploy the bot to Teams and Email for live testing.
   Hands-On Lab:
   - Configure personalized responses using user profiles.
   - Test security measures and deploy the Helpdesk Bot across multiple communication platforms
   6. We'll learn how to integrate Copilot Studio with Azure Services like Azure AI Foundry and Azure AI Search. We will create a multi-agent using Copilot Studio and Azure AI Foundry with multiple capabilities, mixing pro-code and low-code worlds in a fusion team integration.
   - We'll show how to integrate Copilot Studio with Dataverse using Power Automate flows through actions, leveraging the AI Orchestrator the power to decide when to use them. We'll implement a complete Hotel Reservation process to create a Hotel Reservation Assistant chatbot
   - We will show how to compose an Azure AI Search index through an agent that will do a webscrapping of web content using AI parsing to extract destination activities description, enhance them using Azure AI Foundry and fill the Azure AI Search Voctor Index on the fly. We'll integrate this index with the Hotel Reservation Assistant chatbot using Azure AI Search Knowledge Sources.
   - We'll touch Dynamic Chaining concept by implementing a Nearby Restaurants Finder using Custom Connectors that integrates with Geocoding and Places API. This will allow us the orchestration engine to find places coordinates and then use them to find nearby restaurants.
   - We'll also add Speech-to-text and Text-to-speech capabilities to the assistant, using DirectLine integration to expose the chatbot in a website, then use MediaRecorder Javascript APIs to capture user voice and play chatbot messages. Additionally, we use Azure AI Foundry with speak and speech features to convert text to audio and audio to text, creating a full voice experience for the chatbot.
   - Finally, we integrate some useful travel APIs like flight information, weather, touristic destination information, and so on.
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   Key Deliverables for Participants:
   - A fully functional AI-powered Helpdesk Bot ready for customization and deployment.
   - Step-by-step understanding of integrating AI solutions with Microsoft tools like Teams, Power Automate, and Azure.
   - Practical skills for designing secure, personalized, and adaptive AI workflows tailored to real-world use cases.
   - Confidence to lead AI-powered transformations within their organizations.
   
   This workshop combines hands-on exercises, real-world applications, and expert insights to empower participants to master Copilot Studio and its transformative potential. Let me know if you'd like any refinements!