Join us for an enlightening breakfast briefing featuring two exceptional thought leaders at the intersection of technology, customer experience, and sustainability.
Featured Experts:
Dr Tuuli Bell
Solution Architect & Digital Transformation Leader
Dr Bell is an inquisitive solution architect and digital transformation specialist with extensive experience in complex enterprise service management environments. An author of "The Art of Presales" books and sought-after keynote speaker, she brings unique insights into how AI is reshaping the presales landscape. With her dual background in physics and technology, Dr Bell approaches digital transformation through a scientific lens, creating sustainable frameworks that build resilient organisations designed to thrive long-term.
Vladislav Dobrokhotov
Executive Director, British & Commonwealth Chamber of Commerce in Finland
Vladislav is a visionary leader with extensive expertise in after-sales marketing as the author of 'The Art of After-Sales Marketing' and creator of the Retenzia SaaS platform. His work in customer retention strategies has transformed how businesses approach long-term relationship building. As a Citizen and Marketor of London and Committee Member of The Lord Mayor's Big Curry Lunch, Vladislav brings a wealth of international business perspective to the discussion. His commitment to sustainability as External Advisor to the Natural Environment Board of the City of London Corporation further enriches the conversation about building enduring business practices in our AI-driven world.
Paul Alexander
Market Unit Head, Nokia UK&I & Head of Cloud Infrastructure, Europe
Having dived into Telecoms straight from university in the very early 90’s, Paul has witnessed first-hand the evolution of communications from the first generation of Mobile Telephony through to today’s increasingly complex and ever evolving communications landscape. Along the way, Paul has held senior leadership roles at WorldCom, Marconi, and Alcatel. Paul also heads Nokia Europe’s expansion into cloud networks, an area poised as the next major growth frontier in the communications industry.
Panel Discussion Topics:
The session will feature a structured panel discussion followed by an interactive Q&A with the audience, exploring:
- How AI is fundamentally disrupting traditional presales and postsales approaches
- The dual impact of AI: transforming customer experiences whilst reshaping internal team dynamics
- Building sustainable organisations through technological innovation
- Practical strategies for leveraging AI whilst maintaining authentic human connections
- The convergence of sustainability and digital transformation in creating resilient business models
This interactive session will provide actionable insights for executives, sales leaders, and technology professionals looking to navigate the AI-driven transformation of customer experience.
Don't miss this opportunity to engage with industry pioneers and gain practical knowledge to apply in your own organisation.
