Building Confidence in Conversations

Building Confidence in Conversations - training for group organisers, leaders or trainers

This course and toolkit will give you the materials and confidence to provide volunteers and staff with confidence to have friendly, chatty conversations when offering a Warm Welcome.

By the end of this session you will be able to use the materials to help you:

● Work with volunteers or colleagues to establish why it is so important to welcome people actively and initiate conversation

● Enable colleagues and volunteers to use their own experiences and skills to give them confidence in welcoming or greeting new members

● Work with the volunteers or colleagues to create some local strategies to use alongside the GPM Toolkit which will support them to become confident greeters

● Provide support and look at systems with volunteers and staff volunteers who may need to know how they should respond to unexpectedly complex conversations

This is not a session about Making Every Contact Count (MECC), motivational interviewing or behaviour change conversations - you or others may well go on to have these sorts of conversations with individuals but in this session, we are looking at supporting volunteers to have friendly, chatty conversations which encourage new attendees to engage and stay.

The training will be accompanied by a toolkit which includes the notes you will need to run training with volunteers or colleagues, slides, handouts and links to additional learning resources from the Ageing Better programme.