Hertfordshire Community NHS Trust receives around 330,000 referrals annually to its Children’s & Adults Services - with referrals coming in via different methods such as email, post, telephone, or eRS.
With increasing volumes of referrals coming in sporadically, the Trust would sometimes be overwhelmed. Periods of high demand also meant the referral process could be inefficient or inconsistent, with some referrers finding it difficult and slow, meaning patients didn’t receive the required care or response when they needed it. This led to concerns from referring clinicians, education professionals, and even parents.
The Trust wanted a digital solution to streamline the process and ensure referrals are recorded accurately on the relevant systems and in patient records, meaning they can be handled promptly.
Join Julie McCall - Head of Digital Programmes, and Chevonne Fletcher, Senior Digital Project Manager - Technology and Innovation, from Hertfordshire Community NHS Trust as they discuss the design and implementation of the award-winning ‘Digital Front Door’ project. Find out more about the 10 services already utilising the digitisation and automation of referrals and hear about what referral projects are coming next at the Trust.
Attend the webinar and learn how Hertfordshire Community NHS Trust are…
- Enhancing the patient journey and experience.
- Providing better access to patient services through the ‘Digital Front Door’ - available 24 hours a day.
- Saving time within administrative teams, allowing them to focus on other important patient-centric tasks.
- Improving data quality and accuracy with fewer errors and missing information on referral documents.
- Reducing the number of redirected, rejected, or unsuitable referrals.
- Making environmental savings with the reduction of paper-based referrals.
- Working more efficiently as referrers only receive the relevant information they have requested.
Attend the webinar and see how digital transformation technology is revolutionising healthcare and the patient journey.
Toward the end of the webinar, you’ll also get the chance to put your questions to the experts in a live Q&A session.
This webinar is suited to people working within a healthcare setting, particularly those working closely with referrals, individuals such as System Leads, Digital and ICT Teams, and anyone interested in digital transformation.
Don’t miss out - hit the registration button now and get your tickets!
Once you have registered, a member of the NDL team will be in contact to confirm your place and provide you with details on how to access the webinar session.
This a free public sector event suitable for delegates working within the NHS and healthcare organisations. Please register using your public sector email address – registrations from personal email addresses may not be accepted.
This is an event run by NDL Software Ltd. By registering for this event, you agree to share your name, job title, organisation, phone number and public sector email address with the NDL team and consent to your information being visible to the public sector presenters co-presenting on this webinar.
This webinar is part of the NDL Inspire Series.
