Question 1

Q. What do I need to join an online course?

Accepted Answer

All you need is a computer, laptop or tablet that has a webcam and speaker, a connection to the internet and some space and materials for drawing comfortably. The courses are taught using Zoom, and the link is included in the confirmation email after purchase.

Question 2

Q. If I miss a class, can I watch a recorded version?

Accepted Answer

Unfortunately not. Our online classes are taught live at scheduled times (GMT). The sessions are reliant on live interaction, much like being in a physical drawing workshop.

Question 3

Q. How do I join the Zoom class?

Accepted Answer

You will need to download Zoom onto your computer or laptop. The Zoom link is available in your Eventbrite ticket after the purchase. Please join the meeting promptly at the start time of your class.

Question 4

Q. I missed a class. Can I get a refund?

Accepted Answer

No refund is available once the course has started. If cancelling before the beginning of the relevant term/class, a 50% refund can be arranged. The School is under no obligation to provide an additional class if a student misses one. We are unable to transfer courses to a following term.

Question 5

Q. Do you have a safeguarding policy?

Accepted Answer

We do. The School reserves the right to deny booking any student or to remove any student immediately from a course in line with the School's Safeguarding Policy. In the instance that a student is removed from a course a refund for remaining sessions will be issued.

Question 6

Q. Can I record the class or get the recording from you?

Accepted Answer

In line with the School’s online safeguarding policy, students are not permitted to take pic-tures or record any online broadcast. This is to protect our community. Recordings of the sessions will not be made available to students after the live broadcast, even if a student misses a class.

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