Question 1

Are tickets refundable?

Accepted Answer

Early Bird Tickets, Advanced Tickets are non-refundable or transferrable.

Standard Tickets / General Tickets are non - refundable, however, should you wish to cancel a 75% cancellation fee applies and a difference of 25% will be paid back.

Question 2

Can I cancel, exchange or add tickets?

Accepted Answer

Unfortunately, we are unable to cancel, refund, exchange or add more tickets once an order has been placed.
Before you buy your tickets, please make sure you’ve checked all event info and are happy with our terms and conditions of sale.

Question 3

What happens if my event is cancelled, rescheduled or postponed?

Accepted Answer

As soon as we’ve heard about a show cancellation or reschedule from the promoter or venue, we’ll send an email out to all ticket holders who purchased with us with further information. If a show has been postponed, we may advise you to sit tight and hang onto your tickets as they’re often valid for

Question 4

What are the Terms and Conditions of sale?

Accepted Answer

All orders placed with us are subject to our standard terms and conditions of sale.
Please make sure you’ve checked these before you make your purchase, as we’re unable to cancel, refund, exchange or add more tickets once an order has been placed.
In some instances the venue or promoter will set add

Question 5

Can I stand up and dance?

Accepted Answer

Yes. At most events you’re allowed to stand at your seat. But please don’t stand on seats, in walkways, stairways, gangways or aisles. And please don’t climb, crowd surf or mosh.

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