Managing primary care 'same day' demand: workforce opportunities

The Centre for Academic Primary Care (CAPC) is one of the leading centres for primary care research in the UK and a member of the NIHR School for Primary Care Research. Our goal is to make primary care better for everyone by providing a strong evidence base to improve services, patient outcomes and professional practice.

Centre for Academic Primary Care (CAPC), Bristol

Meeting patient demand for same day appointments is an increasing challenge in primary care. We ask what are the workforce opportunities?

Primary Care services are facing sustained and mounting challenges with meeting demand. With rising practice list sizes, static GP numbers and increased activity, fundamentally new models of working are necessary to continue to meet patient needs. These pressures are felt particularly acutely with respect to ‘same-day’ demand, with recent data showing that more than 2 in every 5 consultations take place on the day of request. How can primary care continue to meet this growing demand? Increasingly, practices are turning to other health care professionals (HCPs) to support service delivery. Can other HCPs really help meet all of this demand, safely and cost-effectively? If so, what is needed of primary care to make it a success? How does this fit with the wider changes in Urgent and Emergency Care, and what are the implications for other parts of the system? What does this mean for the optimal organisation of GP services? What does this mean for the professional identify of GPs and these emerging workforce groups? Do patients really get what they want and need?In this webinar, we will discuss some of the most contemporary research evidence exploring how these developments impact access to and delivery of primary care services. We will discuss the growing expertise and identity of the non-medical primary care workforce, and consider what this means for the multi-professional general practice team of the future. We will hear from colleagues in the <a href="https://www.bristolhealthpartners.org.uk/research-in-our-region/reach/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">REACH collaboration</a> about recent research into paramedics, physiotherapists and Additional Roles Reimbursement Scheme (ARRS) practitioners in GP services, and consider what the implications might be for meeting same-day demand. About the contributors:Dr Matthew Booker, Consultant Senior Lecturer in Primary Care, Centre for Academic Primary Care, University of Bristol (Chair);Dr Helen Baxter, Research Fellow in Knowledge Mobilisation and Implementation, Applied Research Collaboration (ARC) West; Professor Sarah Voss, Professor of Emergency Care, University of the West of England;Professor Nicola Walsh, Professor of Knowledge Mobilisation and Musculoskeletal Health, University of the West of England &amp; NHS BNSSG ICB Clinical Effectiveness and Research Team;Dr Zoe Anchors, Research Fellow at the University of the West of England;We will send you a Zoom link to join the webinar a day ahead of the event. This event will be recorded and a link sent to everyone who has registered within a couple of weeks of the event.For queries or to discuss access requirements, please contact: phc-info@bristol.ac.uk. in the first instance. We are happy to call you if it's easier to discuss these over the phone.About the webinar series: '<a href="http://www.bristol.ac.uk/primaryhealthcare/events/capc-webinar-series/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Innovation and impact in primary care research</a>'.

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Managing primary care 'same day' demand: workforce opportunities

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