Question 1

Once I’ve purchased a ticket, can I swap the time or day?

Accepted Answer

Unfortunately, no. Due to restrictions on the number of people who can access the viewing platform at any one time, we cannot change your time slot or day. We offer a grace period of two weeks from the point of purchase for guests to receive a refund, should they no longer be able to attend.

Question 2

Do I have to be physically fit to take part?

Accepted Answer

The event does not require any significant physical exertion. There are approximately 12 steps to reach the exterior hoist which you will use to ascend to the top of the bridge. We do ask that you are medically fit and well, but no physical preparation is required.

Question 3

Is the bridge fully accessible?

Accepted Answer

Unfortunately, we are now unable to accommodate wheelchair users since a new hoist was fitted in 2022. The approximately 12 stairs are the only means of access to the hoist.

Question 4

Is there a minimum age requirement to enter the event?

Accepted Answer

All ticket holders must be 18 years of age or over on the day of the event.  There is no upper age limit.

Question 5

What should I wear and what can I bring on to the bridge?

Accepted Answer

Please wear sensible, comfortable clothes and shoes that cover your entire foot, with a strong, sturdy sole.  This is Scotland and therefore we strongly recommend wearing a waterproof! Loose items or baggage will not be permitted onto the bridge and we do not have space to store them.

Question 6

What facilities will be available on the day?

Accepted Answer

There are toilets available for use at ground level for those taking part. Please be aware there won't be toilets available on the platform tour which lasts 20-30 minutes.

There will be a small catering provision available on site providing hot and cold drinks and snacks.

Question 7

Will there be a safety briefing?

Accepted Answer

Yes - safety is our top priority for the day. Before you ascend the bridge, all participants will have a safety briefing which will cover what to expect from the hoist (exterior lift) and how you will spend your time on the platform.

Question 8

Is this event suitable if I have a fear of heights?

Accepted Answer

If you have a fear of heights, acrophobia or vertigo then, unfortunately, we don't think this event is for you. We wouldn't recommend purchasing a ticket if this is the case.

Question 9

Can I bring a camera?

Accepted Answer

Yes, you can bring smaller cameras onto the bridge. Please remember, as with the above advice about restrictions on what can be brought onto the bridge, cameras must either be securely attached to you with a neck strap or in a small bag. There is limited space in the hoist no rucksacks are permitted

Question 10

Cancellation policy

Accepted Answer

The Scottish weather can be unpredictable and your safety is of paramount importance to us. Should it be decided that this event cannot go ahead due to extreme weather conditions, we will immediately post this on our  Facebook and Twitter.

We will also attempt to contact you by email and phone.

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