Advice Skills for front line workers

Advice Skills for front line workers

This course will be delivered by advice UK. The trainer is Natalia Perez Shepherd

Learning objectives

• Define the underlying and key principles of advice
• Understand the differences between advice, information, advocacy etc
• Describe best practice in relation to making referrals
• Practice advice skills
• Explore effective ways of helping clients

Who is this course suitable for?

This course is suitable for advisors and volunteers of varying experience levels.

Content

• Why the advice sector exists
• The difference between information, advice & advocacy- defining the key terms
• Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
• The key steps in the advice process
• Some key skills for advice
• Signposting and referring
• Practicing advice skills