Referrals - Why, when and how - 4 June 2015, 10.00 - 12.30

Referrals - Why, when and how

This course will be delivered by Advice UK and will cover the following:.

Learning objectives

• Understand the difference between referring and signposting.
• Understand the value of a referral
• Understand the Advice Station referral process

Content

• Referrals and Signposting
• Barriers to referral and how to overcome them
• How to make a referral and what to include
• Advice Station referral protocol and referral forms
• Practice sessions

This course is suitable for Advice Station volunteers of varying experience levels.

The course will be 2.5 hours long. It is free of charge.

Please click here for the Advice Station website to see all our training events. We offer free training to staff and volunteers in advice organisation.